PEP Solar will never sell your email or contact information to 3rd parties. Information filled out on our website will strictly be used for contacting you about our Solar Energy services provided by PEP Solar in Phoenix, Arizona. We may email you periodically from time to time and you can unsubscribe at any time directly from the email. If you feel you ended up on an email list of ours without subscribing, please contact us here: pepsolar.com/contact.

Customer Privacy Policy

PEP Solar LLC and its affiliates (“PEP Solar”) respect your concerns about privacy. This Privacy Policy explains PEP Solar’s policies and procedures regarding information we collect from or about our customers and their use of our products and services. PEP Solar intends to provide you with a level of comfort and confidence in how we collect, use, share, and safeguard information that we collect. This Privacy Policy also explains how you can contact us if you have any questions or concerns. By providing information to us or by using our products or services, you agree to the terms and conditions of this Privacy Policy.

Information We May Collect
We collect three main types of information related to you or your use of our products and services: (1) information from or about you or your devices; (2) information from or about your PEP Solar product; and (3) information from or about your PEP Solar energy products. Depending on the PEP Solar products and services you request, own, or use, not all of these types of information may be applicable to you.

From or about you or your devices
We may collect information from or about you (such as your name, address, phone number, e-mail, payment information, driver’s license or other government identification information) or your devices in a variety of ways, including:

-Through our Digital Services: We may collect information from or about you through our websites, software applications, social media pages, e-mail messages, or other digital services (the “Digital Services”), e.g., when you sign up for a newsletter, make a purchase, or register your product with us.
-Through credit applications and other forms: We may collect additional information from you or others on your behalf on our credit application and other forms to support our product lease, such as date of birth, Social Security number, bank routing information, and credit related information. We also receive information about you from consumer reporting agencies such as credit history and capacity.
-From other sources: We also may receive information about you from other sources, such as public databases, joint marketing partners, certified installers, third-party product repair or service centers, and social media platforms.
-PEP Solar Account: Customers who purchase certain PEP Solar products may receive a PEP Solar Account, which is hosted on our website or third-party manufacture’s website.
We may collect and process the following types of data for your PEP Solar Account that you elect to provide to us: your customer registration information; the status of your order; warranty and other documentation for your PEP Solar products; and general information about your PEP Solar products (including, for example, solar inverter serial number or other product serial number, service plan information, or connectivity package), insurance forms, driver’s licenses, and similar information. You can request PEP Solar to limit your Account information about you, but this may limit our ability to monitor or stop our ability to properly service you.
-Offline: We may collect information from or about you offline, such as when you visit a PEP Solar store or repair process, attend one of our events, sign up for a solar demo, place an order over the phone, or contact our customer service or sales department.
-Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Digital Services (such as the PEP Solar App) you are using. We use this information to ensure that the Digital Services function properly.

When you visit our website or otherwise use our Digital Services, we may use cookies, pixel tags, analytics tools, and other similar technologies to help provide and improve our Digital Services, and as detailed below:
-Cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Digital Services, pages visited, language preferences, and other web traffic data. We, and our service providers, use the information for security purposes, to facilitate online navigation, to display information more effectively, to personalize your experience while using the Digital Services, and to otherwise analyze user activity. We can recognize your computer to assist your use of the Digital Services. We also gather statistical information about the usage of the Digital Services in order to continually improve their design and functionality, understand how the Digital Services are used, and assist us with resolving questions regarding the Digital Services. Cookies further allow us to select which of our offers are most likely to appeal to you and to display them to you. We may also use cookies to see how you interact with our offers, and we may use cookies or other files to understand your use of our websites.
-If you do not want information collected through the use of cookies when using your PEP Solar Account or our website, there is a simple procedure in most browsers that allows you to automatically decline cookies or gives you the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Digital Services. For example, we may not be able to recognize your computer, and you may need to log in every time you visit the applicable Digital Services.
-Pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Digital Services to, among other things, track the actions of users of the Digital Services (including e-mail recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Digital Services and response rates.
-Analytics tools: We use website and application analytics services provided by third parties that use cookies and other similar technologies to collect information about website or application use and to report trends, without identifying individual visitors. The third parties that provide us with these services may also collect information about your use of third-party websites.
-You can learn about Google’s practices in connection with this information collection and how to opt out of it by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

From or about your PEP Solar system or product(s)
We may collect a variety of information from or about your PEP Solar system or product(s), including:
-Website Monitoring, Online Store, Automated Load sensing products, Smart Devices, etc…
-Remote analysis data: We may be able to dynamically connect to your solar system to diagnose and resolve issues with it, and this process may result in access to personal settings in the solar system (such as contacts, browsing history, navigation history, and power usage history listening history). This dynamic connection also enables us to view the current production of the solar system, but such access is restricted to a limited number of personnel within PEP Solar.
-Charging station information: We may collect information regarding the charge rate and charging stations used by you (including outlets) in order to, e.g., analyze which charging stations are being utilized, how long and efficient battery charges are, and where additional charging stations are needed.
If you no longer wish us to collect log data or any other data from your PEP Solar product(s), please contact us as indicated in the “How to Contact Us” section below. Please note that if you opt out from the collection of log data or any other data from your PEP Solar product(s) (with the exception of the Data Sharing setting detailed above), we will not be able to notify you of issues applicable to your product(s) in real time. This may result in your product(s) suffering from reduced functionality, serious damage, or inoperability, and it may also disable many features of your product(s) including periodic software and firmware updates, remote services, and interactivity with mobile applications and in-product features such as location search, Internet radio, voice commands, and web browser functionality.

We may collect a variety of information from or about your PEP Solar energy products or your home from you, via a certified installer when one of our energy advisers visits your home, from your electric utility, or from the installed products (directly or via paired equipment, such as an inverter), including:
-We may collect information about your product, such as your installation date, number of products installed, and serial number(s).
-We may collect information about your home, such as the dimensions of your roof, the configuration of your electric system, and the capacity of any existing solar system.
-In order to provide and improve our energy products and services, we may collect data regarding where your product is installed and how it is configured, data related to the product’s use and performance, data regarding your home energy consumption, and other data relevant to diagnose issues.
If you no longer wish us to collect performance data or any other data from your PEP Solar energy product, please contact us by email at peptalk@pepsolar.com. Please note that if you opt out from the collection of performance data from your PEP Solar energy product, we will not be able to notify you of issues applicable to your energy product in real time. This may result in your energy product suffering from reduced functionality, serious damage, or inoperability, and it may also disable many features of your energy product including periodic software and firmware updates.

How We May Use Information We Collect
We may use information we collect to communicate with you, to provide and improve our products and services, and for the purposes listed below:

To communicate with you

We may use information we collect to communicate with you, including:
-To respond to your inquiries and fulfill your requests, such as to send you newsletters or product information, information alerts, information about events, or brochures.
-To set up, evaluate, and provide feedback regarding your PEP Solar demo, a home visit by one of our energy advisers, or the installation of your energy product.
-To advise you of important safety-related information about your solar system or energy product.
-To send administrative information to you, such as information regarding our products and services, and changes to our terms, conditions, and policies.
-To present products and offers tailored to you and to enhance our lists with information from other sources.
-To allow you to participate in contests and similar promotions and to administer these activities.
-To facilitate social sharing and communications functionality.

Your communication choices:
-Receiving electronic communications from us or our affiliates: If you no longer want to receive marketing-related e-mails from us or our affiliates, you may opt out of receiving them by following the opt-out instructions in any marketing e-mail received from us or by contacting us at the email peptalk@pepsolar.com. Please note that we may still send you important administrative and safety messages even if you opt out of receiving marketing e-mails.
-Receiving marketing-related calls from us: If you receive a marketing-related call from us and do not want to receive similar calls in the future, simply request by email at peptalk@pepsolar.com to be placed on our “do not call” list. Please note that we may still call you regarding administrative, safety, or product service issues even if you opt out of receiving marketing calls.

To provide and improve our products and services
We may use information we collect to provide and improve our products and services, including:
-To complete and fulfill your purchase, e.g., to process your payments, have your order delivered to you, communicate with you regarding your purchase, and provide you with related customer service.
-To provide service to your PEP Solar product, such as to contact you with service recommendations and to deliver over-the-air updates to your product.
-To monitor your PEP Solar product’s performance and provide services related to your product.
-To develop and promote new products and services, and to improve or modify our existing products and services.
-To analyze and improve the safety and security of our products and services.
-To deliver any other services you have requested.

For other purposes
We also may use information we collect for other purposes, including:
-For our business purposes, such as data analysis, audits, fraud monitoring and prevention, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
-Except as described above and below, PEP Solar may use or share information that does not personally identify you for any purpose, such as for operational or research purposes, for industry analysis, to improve or modify our products and services, to better tailor our products and services to your needs, and where legally required.

How We May Share Information We Collect
We may share information we collect with our service providers and business partners, with other third parties you authorize, with other third parties when required by law, and in other circumstances. Examples of how we share information with these parties and under these circumstances are provided below.
With our service providers and business partners
We may share information with our service providers and business partners when necessary to perform services on our or on your behalf, such as in the following circumstances:

-With PEP Solar affiliates for the purposes described in this Privacy Policy. PEP Solar affiliates are companies that are owned or controlled by PEP Solar, llc and companies in which PEP Solar, llc has a substantial ownership interest.
-With our third party service providers and channel partners to provide services such as website hosting, data analysis and storage, payment processing, order fulfillment and product installation, wireless connectivity to PEP Solar products, information technology and related infrastructure, customer service, product design, product diagnostics, maintenance or related services, e-mail delivery, credit card processing, auditing, marketing, voice command processing, and other similar services.
-With other third-party business partners to the extent that they are involved in the purchase, or service of your PEP Solar products. We share limited information from or about you or your PEP Solar products to allow you to take advantage of those services if you elect to utilize them, with such partners as finance, registration, title companies, electric utilities, permitting authorities and insurance companies.

With other third parties you authorize
We may share information with other third parties you authorize, such as in the following circumstances:
-With our certified installers, where we do not directly sell you the energy products that you have requested, or with third party utilities or energy services companies, where you have agreed to allow them to monitor or control your energy product.
-With third party service centers or providers, if you choose to utilize them. Note that some information about you is stored on certain PEP Solar products and may be accessible directly to the third-party service centers or providers that you choose to utilize to diagnose or service your PEP Solar product.
-With third-party sponsors of contests and similar promotions, if you elect to participate.
-With your social media account provider, if you connect your PEP Solar Account and your social media account. If you do so, you authorize us to share information with your social media account provider and you understand that the use of the information we share will be governed by the social media account provider’s privacy policy.

With other third parties when required by law
PEP Solar may transfer and disclose information, including information that may or may not personally identify you, to third parties to comply with a legal obligation (including, but not limited to, subpoenas); when we believe in good faith that the law requires it; in response to a lawful request by governmental authorities conducting an investigation, including to comply with law enforcement requirements; to verify or enforce our policies and procedures; to respond to an emergency; to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable; or to protect the rights, property, safety, or security of our products and services, PEP Solar, third parties, visitors, or the public, as determined by us in our sole discretion.

In other circumstances
We may share information in other circumstances, such as:
-With your bank of the PEP Solar product, if you do not directly own it and as authorized under applicable law.
-With a third party in connection with any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets (including in connection with any bankruptcy or similar proceedings).

We do not share information that personally identifies you with unaffiliated third parties for their marketing purposes unless you opt in to that sharing.
If you wish to opt out of any processing of information for which you have provided your prior explicit opt-in consent, you may do so by contacting us as indicated in the “How to Contact Us” section below.

We seek to use reasonable organizational, technical, and administrative measures to protect information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “How to Contact Us” section below.

If you sell or transfer your PEP Solar product to another person, please notify us so that we can determine whether additional steps are required to help safeguard information from or about you from disclosure to the purchaser or transferee of the PEP Solar product.

Retention Period
We will retain information we collect from or about our customers, our products, and our services for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you. When determining this retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, and retention periods required by law.

Our products and services are not directed to individuals under the age of sixteen (16), and we request that these individuals not provide any information to PEP Solar.

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or service to which our Digital Services link. The inclusion of a link on our Digital Services does not imply endorsement of the linked site or service by us or by our affiliates, nor does it imply an affiliation with the third party.
Please note that we are not responsible for the collection, use, or disclosure policies and practices (including the data security practices) of other organizations, such as any other app developer, app provider, social media platform provider, operating system provider, or wireless service provider, including any information you disclose to other organizations through or in connection with our software applications or social media pages.

Updates to this Policy
We may change this Privacy Policy. Please take a look at the “Last Updated” legend at the bottom of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our Digital Services. By using our products or services, or otherwise providing information to us following these changes, you accept the revised Privacy Policy.

How to Contact Us
To contact us with a question or comment, to opt out from certain services, or to ask about your ability to exercise your privacy rights described above, please contact us:
via e‐mail at privacy@pepsolar.com;
via mail at PEP Solar, llc, Attn: PEP Solar Legal Team, 2025 W Deer Valley Road Suite 104 Phoenix, AZ 85027, United States.

Please note that e-mail communications are not always secure, so please do not include credit card information or sensitive information in your e-mails to us.

Last Updated January 2020

Data Security
We use reasonable and appropriate measures to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.

We will give you an opportunity to choose whether your Personal Information may be used for a purpose that is materially different from the purposes for which it was originally collected or subsequently authorized by you, or if we intend to disclose it to a third party acting as a data controller that we have not previously disclosed to you. In such circumstances, we will notify you and offer you the opportunity to opt out of such uses and/or disclosures where non-sensitive Personal Information is involved, and to opt in where sensitive Personal Information is involved.

Access to Personal Information
Our Customer Privacy Policy sets forth methods by which you may access and/or submit requests to review, correct, update, suppress, or delete information from or about you. PEP Solar U.S. will comply with the Principles in its handling of such requests with respect to Personal Information.

Recourse and Enforcement
If you have any questions or concerns, please write to us at the address listed below. We will investigate and attempt to resolve any complaints and disputes regarding our use and disclosure of Personal Information in accordance with the Principles.
If an issue cannot be resolved through PEP Solar’s internal dispute resolution mechanism, you may submit a complaint, at no cost. For claimed violations of the Principles not resolved by these mechanisms, you may be able to invoke binding arbitration in Arizona.

Contact Information
If you have questions, concerns, or complaints about this Privacy Shield Policy or PEP Solar’s privacy practices, please contact us by email at privacy@pepsolar.com or write to us at the following address:

PEP Solar, llc
Attn: PEP Solar Legal Team
2025 W Deer Valley Road Suite 104
Phoenix, AZ 85027, United States

Privacy Shield Policy Changes
This Policy may be changed from time to time, consistent with the requirements of the Frameworks. You can determine when this Policy was last revised by referring to the “Last Updated” legend at the bottom of this Policy. Any changes to this Policy will become effective when posted to our website.
Last Updated January 2020

PEP Solar Updates
PEP Solar Updates are emails, calls or messages via the PEP Solar app (all of them referred to as ‘messages’) that provide more information on PEP Solar products, services and regional events. We are requesting this consent on our own behalf and that of our regional subsidiaries. You can withdraw your consent to receive commercial electronic messages at any time by clicking “unsubscribe” at the bottom of these emails or PEP Solar app message, or letting our customer

Terms of Use

Copyright 1978-2020 PEP Solar, llc All Rights Reserved. The text, images, graphics, sound files, animation files, video files and their arrangement on PEP Solar, llc. internet sites are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted. Some PEP Solar, llc. internet sites also contain material that is subject to the copyright rights of their providers.

All prices specified are recommended retail prices. Prices are current at the time of publication and subject to change without notice.

Unless otherwise indicated, all marks displayed on PEP Solar, llc. internet sites are subject to the trademark rights of PEP Solar, llc, including, but not limited to, model name plates and corporate logos and emblems.

No Licenses
PEP Solar, llc. strives to achieve innovative and informative internet sites. PEP Solar, llc. hopes that you will be as enthusiastic as we are about this creative effort. However, PEP Solar, llc. must protect its intellectual property, including its patents, trademarks and copyrights. Accordingly, please be on notice that neither these internet sites, nor any material contained therein shall in any way grant or be taken to grant any person a license to PEP Solar, llc.’s intellectual property.

Cautions Regarding Forward-Looking Statements
Internet pages, investor relations releases, outlooks, presentations, audio and video files of events (live or recorded) and other documents on these internet sites contain among other things forward-looking statements that reflect management’s current views with respect to future events. The words “anticipate”, “assume”, “believe”, “estimate”, “expect”, “intend”, “may”, “plan”, “project” and “should” and similar expressions identify forward-looking statements. Such statements are subject to risks and uncertainties, including, but not limited to: changes in currency exchange rates, interest rates and in raw material prices; introduction of competing products; increased sales incentives.

No Warranties Or Representations


Human Rights
PEP Solar is committed to ensuring that its suppliers do not use slave or child labor or engage in human trafficking. PEP Solar does not, and will not, tolerate the use of slave or child labor in the manufacture of its products and does not, and will not, accept products or services from suppliers that engage in human trafficking in any form. Human trafficking, child labor and slavery are crimes under state, federal and international law. These crimes exist in countries throughout the world.

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