PEP Solar will never sell your email or contact information to 3rd parties. Information filled out on our website will strictly be used for contacting you about our Solar Energy services provided by PEP Solar in Phoenix, Arizona. We may email you periodically from time to time and you can unsubscribe at any time directly from the email. If you feel you ended up on an email list of ours without subscribing, please contact us here: pepsolar.com/contact.
Information We May Collect
We collect three main types of information related to you or your use of our products and services: (1) information from or about you or your devices; (2) information from or about your PEP Solar product; and (3) information from or about your PEP Solar energy products. Depending on the PEP Solar products and services you request, own, or use, not all of these types of information may be applicable to you.
From or about you or your devices
We may collect information from or about you (such as your name, address, phone number, e-mail, payment information, driver’s license or other government identification information) or your devices in a variety of ways, including:
-Through our Digital Services: We may collect information from or about you through our websites, software applications, social media pages, e-mail messages, or other digital services (the “Digital Services”), e.g., when you sign up for a newsletter, make a purchase, or register your product with us.
-Through credit applications and other forms: We may collect additional information from you or others on your behalf on our credit application and other forms to support our product lease, such as date of birth, Social Security number, bank routing information, and credit related information. We also receive information about you from consumer reporting agencies such as credit history and capacity.
-From other sources: We also may receive information about you from other sources, such as public databases, joint marketing partners, certified installers, third-party product repair or service centers, and social media platforms.
-PEP Solar Account: Customers who purchase certain PEP Solar products may receive a PEP Solar Account, which is hosted on our website or third-party manufacture’s website.
We may collect and process the following types of data for your PEP Solar Account that you elect to provide to us: your customer registration information; the status of your order; warranty and other documentation for your PEP Solar products; and general information about your PEP Solar products (including, for example, solar inverter serial number or other product serial number, service plan information, or connectivity package), insurance forms, driver’s licenses, and similar information. You can request PEP Solar to limit your Account information about you, but this may limit our ability to monitor or stop our ability to properly service you.
-Offline: We may collect information from or about you offline, such as when you visit a PEP Solar store or repair process, attend one of our events, sign up for a solar demo, place an order over the phone, or contact our customer service or sales department.
-Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Digital Services (such as the PEP Solar App) you are using. We use this information to ensure that the Digital Services function properly.
-Pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Digital Services to, among other things, track the actions of users of the Digital Services (including e-mail recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Digital Services and response rates.
-You can learn about Google’s practices in connection with this information collection and how to opt out of it by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
From or about your PEP Solar system or product(s)
We may collect a variety of information from or about your PEP Solar system or product(s), including:
-Website Monitoring, Online Store, Automated Load sensing products, Smart Devices, etc…
-Remote analysis data: We may be able to dynamically connect to your solar system to diagnose and resolve issues with it, and this process may result in access to personal settings in the solar system (such as contacts, browsing history, navigation history, and power usage history listening history). This dynamic connection also enables us to view the current production of the solar system, but such access is restricted to a limited number of personnel within PEP Solar.
-Charging station information: We may collect information regarding the charge rate and charging stations used by you (including outlets) in order to, e.g., analyze which charging stations are being utilized, how long and efficient battery charges are, and where additional charging stations are needed.
If you no longer wish us to collect log data or any other data from your PEP Solar product(s), please contact us as indicated in the “How to Contact Us” section below. Please note that if you opt out from the collection of log data or any other data from your PEP Solar product(s) (with the exception of the Data Sharing setting detailed above), we will not be able to notify you of issues applicable to your product(s) in real time. This may result in your product(s) suffering from reduced functionality, serious damage, or inoperability, and it may also disable many features of your product(s) including periodic software and firmware updates, remote services, and interactivity with mobile applications and in-product features such as location search, Internet radio, voice commands, and web browser functionality.
We may collect a variety of information from or about your PEP Solar energy products or your home from you, via a certified installer when one of our energy advisers visits your home, from your electric utility, or from the installed products (directly or via paired equipment, such as an inverter), including:
-We may collect information about your product, such as your installation date, number of products installed, and serial number(s).
-We may collect information about your home, such as the dimensions of your roof, the configuration of your electric system, and the capacity of any existing solar system.
-In order to provide and improve our energy products and services, we may collect data regarding where your product is installed and how it is configured, data related to the product’s use and performance, data regarding your home energy consumption, and other data relevant to diagnose issues.
If you no longer wish us to collect performance data or any other data from your PEP Solar energy product, please contact us by email at firstname.lastname@example.org. Please note that if you opt out from the collection of performance data from your PEP Solar energy product, we will not be able to notify you of issues applicable to your energy product in real time. This may result in your energy product suffering from reduced functionality, serious damage, or inoperability, and it may also disable many features of your energy product including periodic software and firmware updates.
How We May Use Information We Collect
We may use information we collect to communicate with you, to provide and improve our products and services, and for the purposes listed below:
To communicate with you
We may use information we collect to communicate with you, including:
-To respond to your inquiries and fulfill your requests, such as to send you newsletters or product information, information alerts, information about events, or brochures.
-To set up, evaluate, and provide feedback regarding your PEP Solar demo, a home visit by one of our energy advisers, or the installation of your energy product.
-To advise you of important safety-related information about your solar system or energy product.
-To send administrative information to you, such as information regarding our products and services, and changes to our terms, conditions, and policies.
-To present products and offers tailored to you and to enhance our lists with information from other sources.
-To allow you to participate in contests and similar promotions and to administer these activities.
-To facilitate social sharing and communications functionality.
Your communication choices:
-Receiving electronic communications from us or our affiliates: If you no longer want to receive marketing-related e-mails from us or our affiliates, you may opt out of receiving them by following the opt-out instructions in any marketing e-mail received from us or by contacting us at the email email@example.com. Please note that we may still send you important administrative and safety messages even if you opt out of receiving marketing e-mails.
-Receiving marketing-related calls from us: If you receive a marketing-related call from us and do not want to receive similar calls in the future, simply request by email at firstname.lastname@example.org to be placed on our “do not call” list. Please note that we may still call you regarding administrative, safety, or product service issues even if you opt out of receiving marketing calls.
To provide and improve our products and services
We may use information we collect to provide and improve our products and services, including:
-To complete and fulfill your purchase, e.g., to process your payments, have your order delivered to you, communicate with you regarding your purchase, and provide you with related customer service.
-To provide service to your PEP Solar product, such as to contact you with service recommendations and to deliver over-the-air updates to your product.
-To monitor your PEP Solar product’s performance and provide services related to your product.
-To develop and promote new products and services, and to improve or modify our existing products and services.
-To analyze and improve the safety and security of our products and services.
-To deliver any other services you have requested.
For other purposes
We also may use information we collect for other purposes, including:
-For our business purposes, such as data analysis, audits, fraud monitoring and prevention, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
-Except as described above and below, PEP Solar may use or share information that does not personally identify you for any purpose, such as for operational or research purposes, for industry analysis, to improve or modify our products and services, to better tailor our products and services to your needs, and where legally required.
How We May Share Information We Collect
We may share information we collect with our service providers and business partners, with other third parties you authorize, with other third parties when required by law, and in other circumstances. Examples of how we share information with these parties and under these circumstances are provided below.
With our service providers and business partners
We may share information with our service providers and business partners when necessary to perform services on our or on your behalf, such as in the following circumstances:
-With our third party service providers and channel partners to provide services such as website hosting, data analysis and storage, payment processing, order fulfillment and product installation, wireless connectivity to PEP Solar products, information technology and related infrastructure, customer service, product design, product diagnostics, maintenance or related services, e-mail delivery, credit card processing, auditing, marketing, voice command processing, and other similar services.
-With other third-party business partners to the extent that they are involved in the purchase, or service of your PEP Solar products. We share limited information from or about you or your PEP Solar products to allow you to take advantage of those services if you elect to utilize them, with such partners as finance, registration, title companies, electric utilities, permitting authorities and insurance companies.
With other third parties you authorize
We may share information with other third parties you authorize, such as in the following circumstances:
-With our certified installers, where we do not directly sell you the energy products that you have requested, or with third party utilities or energy services companies, where you have agreed to allow them to monitor or control your energy product.
-With third party service centers or providers, if you choose to utilize them. Note that some information about you is stored on certain PEP Solar products and may be accessible directly to the third-party service centers or providers that you choose to utilize to diagnose or service your PEP Solar product.
-With third-party sponsors of contests and similar promotions, if you elect to participate.
With other third parties when required by law
PEP Solar may transfer and disclose information, including information that may or may not personally identify you, to third parties to comply with a legal obligation (including, but not limited to, subpoenas); when we believe in good faith that the law requires it; in response to a lawful request by governmental authorities conducting an investigation, including to comply with law enforcement requirements; to verify or enforce our policies and procedures; to respond to an emergency; to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable; or to protect the rights, property, safety, or security of our products and services, PEP Solar, third parties, visitors, or the public, as determined by us in our sole discretion.
In other circumstances
We may share information in other circumstances, such as:
-With your bank of the PEP Solar product, if you do not directly own it and as authorized under applicable law.
-With a third party in connection with any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets (including in connection with any bankruptcy or similar proceedings).
We do not share information that personally identifies you with unaffiliated third parties for their marketing purposes unless you opt in to that sharing.
If you wish to opt out of any processing of information for which you have provided your prior explicit opt-in consent, you may do so by contacting us as indicated in the “How to Contact Us” section below.
We seek to use reasonable organizational, technical, and administrative measures to protect information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “How to Contact Us” section below.
If you sell or transfer your PEP Solar product to another person, please notify us so that we can determine whether additional steps are required to help safeguard information from or about you from disclosure to the purchaser or transferee of the PEP Solar product.
Our products and services are not directed to individuals under the age of sixteen (16), and we request that these individuals not provide any information to PEP Solar.
Please note that we are not responsible for the collection, use, or disclosure policies and practices (including the data security practices) of other organizations, such as any other app developer, app provider, social media platform provider, operating system provider, or wireless service provider, including any information you disclose to other organizations through or in connection with our software applications or social media pages.
Updates to this Policy
How to Contact Us
To contact us with a question or comment, to opt out from certain services, or to ask about your ability to exercise your privacy rights described above, please contact us:
via e‐mail at email@example.com;
via mail at PEP Solar, llc, Attn: PEP Solar Legal Team, 2025 W Deer Valley Road Suite 104 Phoenix, AZ 85027, United States.
Please note that e-mail communications are not always secure, so please do not include credit card information or sensitive information in your e-mails to us.
Last Updated January 2020
We use reasonable and appropriate measures to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
We will give you an opportunity to choose whether your Personal Information may be used for a purpose that is materially different from the purposes for which it was originally collected or subsequently authorized by you, or if we intend to disclose it to a third party acting as a data controller that we have not previously disclosed to you. In such circumstances, we will notify you and offer you the opportunity to opt out of such uses and/or disclosures where non-sensitive Personal Information is involved, and to opt in where sensitive Personal Information is involved.
Access to Personal Information
Recourse and Enforcement
If you have any questions or concerns, please write to us at the address listed below. We will investigate and attempt to resolve any complaints and disputes regarding our use and disclosure of Personal Information in accordance with the Principles.
If an issue cannot be resolved through PEP Solar’s internal dispute resolution mechanism, you may submit a complaint, at no cost. For claimed violations of the Principles not resolved by these mechanisms, you may be able to invoke binding arbitration in Arizona.
If you have questions, concerns, or complaints about this Privacy Shield Policy or PEP Solar’s privacy practices, please contact us by email at firstname.lastname@example.org or write to us at the following address:
PEP Solar, llc
Attn: PEP Solar Legal Team
2025 W Deer Valley Road Suite 104
Phoenix, AZ 85027, United States
Privacy Shield Policy Changes
This Policy may be changed from time to time, consistent with the requirements of the Frameworks. You can determine when this Policy was last revised by referring to the “Last Updated” legend at the bottom of this Policy. Any changes to this Policy will become effective when posted to our website.
Last Updated January 2020
PEP Solar Updates
PEP Solar Updates are emails, calls or messages via the PEP Solar app (all of them referred to as ‘messages’) that provide more information on PEP Solar products, services and regional events. We are requesting this consent on our own behalf and that of our regional subsidiaries. You can withdraw your consent to receive commercial electronic messages at any time by clicking “unsubscribe” at the bottom of these emails or PEP Solar app message, or letting our customer
Copyright 1978-2020 PEP Solar, llc All Rights Reserved. The text, images, graphics, sound files, animation files, video files and their arrangement on PEP Solar, llc. internet sites are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted. Some PEP Solar, llc. internet sites also contain material that is subject to the copyright rights of their providers.
All prices specified are recommended retail prices. Prices are current at the time of publication and subject to change without notice.
Unless otherwise indicated, all marks displayed on PEP Solar, llc. internet sites are subject to the trademark rights of PEP Solar, llc, including, but not limited to, model name plates and corporate logos and emblems.
PEP Solar, llc. strives to achieve innovative and informative internet sites. PEP Solar, llc. hopes that you will be as enthusiastic as we are about this creative effort. However, PEP Solar, llc. must protect its intellectual property, including its patents, trademarks and copyrights. Accordingly, please be on notice that neither these internet sites, nor any material contained therein shall in any way grant or be taken to grant any person a license to PEP Solar, llc.’s intellectual property.
Cautions Regarding Forward-Looking Statements
Internet pages, investor relations releases, outlooks, presentations, audio and video files of events (live or recorded) and other documents on these internet sites contain among other things forward-looking statements that reflect management’s current views with respect to future events. The words “anticipate”, “assume”, “believe”, “estimate”, “expect”, “intend”, “may”, “plan”, “project” and “should” and similar expressions identify forward-looking statements. Such statements are subject to risks and uncertainties, including, but not limited to: changes in currency exchange rates, interest rates and in raw material prices; introduction of competing products; increased sales incentives.
No Warranties Or Representations
THE INFORMATION ON THESE INTERNET SITES IS PROVIDED BY PEP Solar, llc. “AS IS” AND TO THE EXTENT PERMITTED BY LAW, IS PROVIDED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON INFRINGEMENT. WHILE THE INFORMATION PROVIDED IS BELIEVED TO BE ACCURATE, IT MAY INCLUDE ERRORS OR INACCURACIES.
THESE INTERNET SITES MAY CONTAIN LINKS TO EXTERNAL SITES WHICH ARE NOT UNDER THE CONTROL OF PEP Solar, llc. THEREFORE WE ARE NOT RESPONSIBLE FOR THE CONTENT OF ANY LINKED SITE. PEP Solar, llc. IS PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY PEP Solar, llc. OF THE LINKED SITE.
PEP Solar is committed to ensuring that its suppliers do not use slave or child labor or engage in human trafficking. PEP Solar does not, and will not, tolerate the use of slave or child labor in the manufacture of its products and does not, and will not, accept products or services from suppliers that engage in human trafficking in any form. Human trafficking, child labor and slavery are crimes under state, federal and international law. These crimes exist in countries throughout the world.